The VienerX Service Pillars

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By: Jordan and Wayne Viener

For more than three decades, VienerX has worked to deliver excellent service to its clients. Recently, our executive team took on an important challenge: defining exactly what makes that service different. Since our founding in 1991, we have believed that strong technology support is about more than solving technical issues, it is about how those solutions impact the people and businesses relying on them every day. We believe that philosophy can be defined through four core pillars:

People First IT

VienerX works to understand how employees, managers, and business owners rely on technology in their daily operations. By focusing on the human and operational impact, we ensure that systems support productivity, communication, and real work of the organization.

Ownership of the Outcome

First class service requires responsibility for the results, not just the completions of technical tasks. When clients choose VienerX, they expect the their request to be taken in the full context of the business and applied to create a real solution.

Whole Process Thinking

By thinking through the entire process, we help customers avoid short-term fixes and build technological environments that support the long-terms success of the business. Technology decisions affect security, reliability, cost, and long-term business performance. VienerX evaluates technology as part of a larger operational system rather than a collection of isolated components.

CIO Guidance and Forward Vision

VienerX provides ongoing CIO-level guidance that helps customers understand the changes and challenges of the technological landscape. Technology environments are constantly changing. New security risks, emerging technologies, and rapidly changing business requirements require leadership that looks beyond the immediate issue.

What Does This Mean For You?

VienerX will continue striving every day to provide the highest level of service possible and work to improve our craft.