Whether building an in-house call center or switching to cloud-based software, call center costs can vary greatly. Factors such as staffing, call volume, service levels, and technology influence call center pricing. Understanding exactly what your business will be paying for before your call center goes live will help you plan your budget and avoid unexpected bills. In this guide, we’ll cover what’s included in call center...
Read MoreSwitching from your legacy phone system to VoIP is a smart way to save money while getting all the features you need to run your business. But how much does VoIP cost? Whether you’re an Small Medium Sized Business (SMB) or large organization, there are a number of factors that will influence the amount it costs to implement and maintain a VoIP system. Free Consultation VoIP Phone...
Read MoreAfter a recent visit to two client sites in the Atlanta area, VienerX COO Mason Viener and Service Delivery Manager Al Dumas sat down to reflect on why in-person engagement remains central to the VienerX identity, even as much of the IT world shifts toward automation and remote service. Since 1991, VienerX has emphasized delivering the best possible customer experience. That focus has remained constant...
Read MoreThanksgiving is one of my favorite holidays. It is truly the holiday everyone can enjoy. If you’re a fan of food, it’s the one for you. If you’re a fan of family, here they come. You like parades? Thanksgiving has you covered. Into shopping? Might be the best week of the year. And, if you’re a fan of sports, buddy, you’ve got it made all...
Read MoreVienerX CEO and CRO Wayne Viener and Shane Gossert sit down with Nextiva Head of UCXM Partner Engagement, Jamaal Savwoir to discuss all things VOIP, UCaaS, and UCXM....
Read MoreA couple weeks ago, we launched our new podcast series, Above C-Level. The first episode received a warm response from those who watched, and to everyone to chose to tune in, all we can say is thank you! If you missed episode one, please, click here.Our second episode (above), was released last week. It features a fascinating conversation with VienerX COO, Mason Viener, on the...
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