Blog

After a recent visit to two client sites in the Atlanta area, VienerX COO Mason Viener and Service Delivery Manager Al Dumas sat down to reflect on why in-person engagement remains central to the VienerX identity, even as much of the IT world shifts toward automation and remote service.   Since 1991, VienerX has emphasized delivering the best possible customer experience. That focus has remained constant...

 Thanksgiving is one of my favorite holidays. It is truly the holiday everyone can enjoy. If you’re a fan of food, it’s the one for you. If you’re a fan of family, here they come. You like parades? Thanksgiving has you covered. Into shopping? Might be the best week of the year. And, if you’re a fan of sports, buddy, you’ve got it made all...

VienerX CEO and CRO Wayne Viener and Shane Gossert sit down with Nextiva Head of UCXM Partner Engagement, Jamaal Savwoir to discuss all things VOIP, UCaaS, and UCXM....

A couple weeks ago, we launched our new podcast series, Above C-Level. The first episode received a warm response from those who watched, and to everyone to chose to tune in, all we can say is thank you! If you missed episode one, please, click here.Our second episode (above), was released last week. It features a fascinating conversation with VienerX COO, Mason Viener, on the...

We sat down with VienerX Generalist, Bill Lioreisis and CEO Wayne Viener to discuss the process of creating an AI chatbot. Wayne has been working on bringing a “CPA character” named Hal to life using ChatGPT tools.  Hal Brenner is a 68-year-old accountant who was born in the Philadelphia area. When he was 10, his family moved to Miami Beach, and as a teenager, they...

Last week, we launched the first edition of our newsletter in over 20 years. The response has been overwhelmingly positive, both in terms of the metrics, as well as verbal feedback from customers. I want to take a moment to thank everyone who chose to spend a few minutes to read what we had to say. If you missed the first edition of our newsletter, click...